| This formula will greatly assist you in becoming an | | | | your company image through-out the year". |
| effective "storyteller" while discussing your past | | | | R - The customer provided me with the correct |
| experience and successes. It works very well with | | | | address so that we could re-send the order plus she |
| answering Behavioral Based Interview Questions. | | | | increased the order to include the calendars. The |
| Context = The contexts of the situation or task | | | | whole deal turned out to be the biggest order for |
| First, you give the hiring manager a brief description | | | | Johnson Business Gifts for the whole year. |
| of the situation that you were in. | | | | This formula for answering questions during an |
| Action = What is done and how is it done? | | | | interview will display your confidence in your own |
| Second, you describe the specific steps and strategy | | | | abilities while keeping the conversation consistently |
| you implemented to deal with the above situation. | | | | flowing. |
| Results = Effects of the action took | | | | In some situations during interviews you will need |
| Third, you explain the results of the actions that you | | | | some time to think of the best way to begin your |
| took and its positive outcome. | | | | answering of the questions by first putting the |
| Question: "Tell me about a time when you had to | | | | question into context. The most effective way to |
| deal with an irate customer." | | | | buy time, giving you the opportunity to think of how |
| C - When I was working at Johnson Business Gifts | | | | to begin your answer, is by repeating the question |
| one of our customers didn't receive gifts for their | | | | back to the hiring manager while thinking of how you |
| Christmas mail out campaign and called me yelling and | | | | will begin answering the question at the same time. If |
| screaming because it was a rush order and their was | | | | you feel like the question was difficult to answer, tell |
| no time left to resend the order. The interesting thing | | | | the hiring manager that the question is difficult and |
| is that they gave me the incorrect address. | | | | that you'd like to think about that one for a bit, just |
| A - I took the customer is always right approach and | | | | don't sit in your interview chair searching for the |
| just listened to all the negative remarks that the | | | | answer in silence. Make sure your conversation is |
| customer had to say about our company. When he | | | | consistently flowing in order to display your |
| was done I sympathize with the customer and simply | | | | communication skills. |
| asked is their anything we can do to make you a | | | | By following the C.A.R. technique you will increase |
| more happy customer and improve the situation. She | | | | your interview to job offer ratio. Use this technique a |
| said "No I'll never use your company again". I | | | | quickly become that job candidate sitting in interview |
| suggested that instead of Christmas gifts why don't | | | | with the hiring manager telling you why you should |
| you give them out as New Years presents, wishing | | | | start working there tomorrow instead of you |
| them a good start to the year. You will also get a | | | | spending hours trying to convince the hiring manager |
| chance to perhaps slip a calendar in the mail out | | | | why they should want to hire you. |
| campaign with your company logo on it so they see | | | | |