Outsourcing Sales & Marketing: When Does It Work?

The Age of Outsourcing and Sales and Marketing.company. When they do, of course, there are
Today, now more than ever, companies need to gofractional management solutions that are available
outside to find partners, consultants,from companies like ours. But, a more common
inter-management solutions, and service providersnotion is that a VP of sales has got to be somebody
who can help them to cover the range of theirwho is really dedicated to full time, permanent or
needs of sales and marketing. As new rules haveregular position inside the company. In those cases, it
been invented regarding lead generation, the internet,makes perfect sense for you to find a recruiting
and more complexity has come into the sales andcompany to help you search for, screen, and find a
business development and marketing model of mosttop sales leader to come into your company and help
companies, it's very difficult for you to keep up withyou build and execute your sales strategy.
all of the skill sets that are required in order to be onA lot of times a company is on sort of the edge of
the top of your company's game and maintain bestwhere they're not sure if it's time for them to have
practices across all of those functional areas. So,an in house solution on a permanent basis or if they
companies are looking increasingly to bring incould go with a fractional solution. Part of the issue is
outsourced service providers who can provide themhow core the function is to your long term strategy
with fractional management or contract personnel oras a company, and how strategic it is really for the
ongoing outsourcing and consulting to cover theexecution of your business model. But there are
needs that they're not capable of keeping in housemany functions inside a company that cannot be
or cannot justify to have on a full time basis.outsourced and must be kept in house. And in those
Outsourcing covers a range of different types ofcases, finding a partner who can help you to recruit
functional areas, including search engine optimization,those resources and bring them into your company is
pay per click management, and product managementabsolutely critical to accelerating your sales and
/ product marketing. Many companies go throughgenerating top line growth, transforming your sales,
launch phases of new products or productand growing your business.
requirements or definition in new product planningWhen does it make sense to outsource part of your
cycles that require having those resources around.management sales and marketing or business
But they don't need them on a permanent basis oncedevelopment management functions to an
a new product has been defined, built, launched, andoutsourced service provider? One of the examples is,
handed off into the sales force. Copywriting isif your company has a tactical marketing team of
another area where a lot of companies look tomarketing communications specialist, doing advertising,
outsource that capability in the marketing side forinternet marketing, direct mail or organizing trade
creating new brochures, collateral, web design copy,shows, but you can't afford a full time manager inside
etc. Many companies would love to have a graphicsthe company, you still need somebody who can
design and internet marketing capability in house, butprovide planning, oversight, and leadership to that
they simply can't afford or justify doing that on a fullteam. If you're a CEO, who is an engineering,
time basis, yet this does work perfectly in anoperations or finance oriented person, you're
outsourced model, where you have a full serviceprobably not the best person to guide this team and
web design company that can build your online webbring best practices into the company and marketing.
site pages, conversion mechanisms, landing pages,That person can participate in your quarterly
microsites, etc. and deploy those for your company.management team meetings, in your company's
So, these are just some of the many examples ofplanning cycle, including doing strategic marketing
areas where companies need to consider outsourcingplanning, developing your go to market strategy,
in order get all their work done.segmenting and maintaining your updated competitive
At the management level, many companies can'tanalysis, doing those kinds of projects, or at lease
justify having a full time VP of Marketing or aoverseeing them at a high level, and helping your
Director of Business Development, but what theycompany to provide top level oversight of the
can justify is having an interim management solutionexecution of your marketing programs. That's a
or fractional management solution. Some companiesperfect example of where having a fractional VP of
that are trying to get to the next level would love tomarketing, on an outsourced basis from a consulting
have that top executive on the marketing side butor service provider, can make a lot of sense. Another
it's just simply too expensive and they can't afford it.example is, when you've brought a new product to
So what do they do? Often times, they do nothing,market and you've realized that the best way to
and as a result, are not capable of moving theirbring that product to market is through third party
business forward in their target markets and reallydistribution channels and you already have a channel
executing a proactive marketing strategy.management function set up for system integrators,
This is a perfect example of where fractionalVARs or OEMS, but what you want to do is you
management or outsourcing of a managementwant to deploy a new channel for this particular
function or interim management of that function canproduct line.
make a lot of sense and can be done withoutThis is a perfect project to outsource to an interim
bearing the full cost of a full time employee. SmartVP of business development or interim director of
companies are using fractional VPs of marketing whobusiness development...a rainmaker who can go out
are top marketing professionals to come in and helpand research, target, identify, screen, and select a
them plan and execute their marketing programsnew channel of distribution for your new product line.
even if they're not on a full time basis. This providesOr, perhaps your company has already got a system
a wonderful solution: a company can get a part of aof integrators providing a technical solution that
senior marketing manager without paying full time forbundles your product into a full turn key solution for
it. So if you're company is thinking about how to getyour clients, but you've now come up with a shrink
its sales and marketing to the next level, you mightwrapped, office shelf product that can really be sold
want to consider what your outsourcing andwith less value added and less integration and you
fractional interim management strategy is and howhave a channel organization that's set up to run your
you can put new resources to work for yoursystem integrators but you don't have anybody
company on an interim or part time basis, or on awho's capable of going and finding OEMs or more
project basis that will help you to round out the skillstraditional VARs for that product. Here, you can
sets of your company and accelerate your sales.easily bring in an outsourced or fractional or interim
Of course, there are some positions in your companyVP of business development to set up that channel
that you simply cannot afford to outsource and youfor you, get it going, make sure that it's running
need a permanent hiring or recruiting solution forsmoothly and producing the sell through that you're
those positions. A good example of that is your VPlooking for, and then handed over to your normal
of sales. Very few companies would considerchannel management organization.
outsourcing their VP of sales duties to an outsource